Felicia brings a wealth of knowledge and experience to DKI Canada with over 30 years insurance industry. Felicia has an extensive background in the insurance industry, having worked in claims adjusting, client services, account management and business development. Felicia holds a Chartered Insurance Professional designation from the Insurance Institute of Canada, (CIP) and a Canadian Sales Professional designation with honours, (CSP). Felicia is a very accomplished professional with a proven track record of success. Her extensive industry knowledge and strategic business development expertise drives growth and delivers true value to all stakeholders. In her role Felicia will be responsible to develop and execute strategies to create deep and lasting partnerships as the primary point of contact for her key customers.